DE
Our expert process
Having the right partner on site at the moment of truth and providing customers with targeted support and technical expertise when things get complicated – our SV process turns damage into a customer journey.
Contact
FNOL
Fraud prevention & recourse identification
Triage and automated next best action definition
Dispatching of damage service providers
Quality assurance
Our key performance indicators
24%
higher first-time right rate
30%
reduction in average processing time per claim
20%
higher NPS
EFFICIENCY IMPROVEMENT & COST CONTROL
- Automated processes reduce manual steps
- Faster preparation and transmission of expert reports speeds up claims settlement
- Standardised processes prevent duplication of work and unnecessary costs
- Better data basis enables more accurate calculations and fraud prevention
TRANSPARENCY & TRACEABILITY = IMPROVED CUSTOMER SATISFACTION
- Every step is documented and can be viewed at any time
- Clear status information for all parties involved (insurer, repair shop, customer)
- Shorter processing times and transparent communication
- Status updates (e.g. via app, text message or email) increase trust and loyalty.
DATA-BASED CONTROL & SCALABILITY
- Uniform standards facilitate compliance with regulatory requirements
- Automatic checks (e.g. plausibility, calculation) ensure quality
- Digital processes can be more easily expanded to new regions, partners or volumes
Advantages and
success factors
5 million transactions per year
ISV, VSV or 3C proprietary SV network – maximum flexibility and combination options
From pool to postcode solution, we can provide a building block for every strategic orientation
Your contact persons
DIRK WEINGÄRTNER
Senior Sales Manager
+49 151 20667933
dirk.weingaertner@3c-d.de
RAINER STÜRMER
Senior Sales Manager
+49 175 4359134
rainer.stuermer@3c-d.de