When your home or personal belongings are affected, choosing and digitally managing your insurance policy and interacting with a competent adjuster should not be a challenge. Our adjuster process allows us to focus claims management on what is essential: customer management and targeted support in an emergency.
FNOL
Fraud prevention & recourse identification
Triage and automated next best action definition
Dispatching of damage service providers
Quality assurance
higher NPS rating
reduction in claims costs
Lower end-to-end throughput time
Real-time status: Insurers, adjusters and customers can view the current processing status at any time.
Digital communication: Automated status updates via text message, email or app for the policyholder.
Central platform: All documents, photos and reports are available in one place – no media discontinuity.
KPI monitoring: processing times, costs per case, customer satisfaction, regulator workload.
Process optimisation: Identification of bottlenecks and potential for improvement.
Strategic planning: Use of data for forecasting and dynamic resource management.
Fast processing: Shorter turnaround times from damage to settlement.
Transparent communication: Policyholders receive proactive feedback and status updates.
Building trust: A professional, transparent process increases customer satisfaction and loyalty.
Since 2012, we have processed over 75,000 claims for property damage annually
Power BI dashboards enable real-time analysis of processes – even during cumulative periods
Continuous further development, such as the integration of local craft businesses or a link to the regulatory process
DIRK WEINGÄRTNER
Senior Sales Manager
+49 151 20667933
dirk.weingaertner@3c-d.de
RAINER STÜRMER
Senior Sales Manager
+49 175 4359134
rainer.stuermer@3c-d.de
DE 
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