DE
Our workshop process
Optimisation of claims management through an integrated interface for repair shops and insurers. This enables efficient selection and coordination of partners in claims management.
Contact
FNOL
Fraud prevention & recourse identification
Triage and automated next best action definition
Dispatching of damage service providers
Quality assurance
Our key performance indicators
45%
Time savings E2E
until 80%
Reduction in administrative work
100%
Transparency regarding data flows and process points
OPTIMISATION OF PARTNER SELECTION AND COORDINATION
- optimised selection and coordination of workshops and manufacturers
- whether its own workshop network, a network available on the market or manufacturer workshops
- transparent and consistent processes for all parties involved
- integration of assistance and car hire partners
MAXIMUM QUALITY
- automatic checking and adjustment of cost estimates and invoices
- quality control of cost estimates by 3C
- possibility of involving contractual experts to extend the process
DATA AS THE KEY TO SUCCESS
- support with order routing and service provider selection based on individual parameters
- database for targeted process acceleration through genuine dark processing
- real-time monitoring and detailed reporting for process monitoring
Advantages and
success factors
Permanent project team with several thousand person-days of experience
3.5 million transactions per year in the workshop process
Use of existing services enables rapid go-live
Your contact persons
DIRK WEINGÄRTNER
Senior Sales Manager
+49 151 20667933
dirk.weingaertner@3c-d.de
RAINER STÜRMER
Senior Sales Manager
+49 175 4359134
rainer.stuermer@3c-d.de